Support channels
API issues and bug reports
If you encounter unexpected behavior, error responses that do not match the documentation, or a suspected API bug:
- Email: developers@pastormap.com
- Include the
request_idfrom the error response — it lets us trace the exact failed request in our logs. - Response time: within 2 business days for standard plans, within 4 business hours for enterprise plans.
Documentation issues
If you find errors, outdated information or missing content in this documentation, open an issue at the documentation repository. The link is in the top navigation bar.
Feature requests
To submit a feature request, email developers@pastormap.com with a description of the use case and what you would build with the feature.
Service status
Current API status and incident history: pastormap.com/status.
Subscribe to status updates via email to be notified automatically of incidents and planned maintenance.
SLA
| Plan | Uptime SLA | Support response |
|---|---|---|
| Free | No SLA | Best effort |
| Standard | 99.5% monthly | 2 business days |
| Enterprise | 99.9% monthly | 4 business hours |
SLA credit claims must be submitted within 30 days of the incident to billing@pastormap.com with the incident date and the affected request_id values.